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Join Mr. Nick Naumov on 27 November as he shares how innovations have changed the Tourism & Hospitality industry
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Can Bots Take Over The Service Industry?
With the emergence of new technologies and integration of artificial intelligence (AI), is there an overdependence on technologies and loss of personal touch? In this talk, we:
Explore the impacts of robots, AI and service automation within the tourism and hospitality industry.
Analyse the implementation of technologies from the perspective of guest services, innovation and visitor experiences.
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Speaker Profile
Mr. Nick Naumov is a Lecturer in Hospitality & Tourism Management at University of Northampton (UK) and visiting lecture at ESH Paris Hotelschool. He has undergraduate and postgraduate degrees in tourism and hospitality management and he is currently completing his PhD at King’s College, London.[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text css=”.vc_custom_1509681519705{padding-top: 32px !important;padding-right: 32px !important;padding-bottom: 32px !important;padding-left: 32px !important;background-color: #e31836 !important;}”]
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