Refund Policy and Procedure
The Refund Policy covers the refund of the Course Fee and Miscellaneous Fee collected from the students.
The refund policy applies to all programmes offered by TMC, except for programmes jointly offered with partner institutions which may be separately governed by the respective overseas institutions’ refund policy beyond the purview of TMC.
As the Student Contract can differ based on which periods that they are signed, and that each Student Contract is a legally binding document, reference should be made to each Student Contract that is signed with TMC with regards to the termination and refund policy.
As the Student Contract can differ based on which periods that they are signed, and that each Student Contract is a legally binding document, reference should be made to each Student Contract that is signed with TMC with regards to the termination and refund policy.
The maximum processing time from student’s withdrawal / refund request to the issuance of the qualified refund amount shall not exceed more than 7 working days.
The refund of Course Fees will be based on the Refund Policy Table below:
% of [the aggregate amount of the fees paid under Schedules B and C] | If Student’s written notice of withdrawal is received: |
[80%] | More than [40] working days before the Course Commencement Date |
[50%] | On or before, but not more than [20] working days before the Course Commencement Date |
[5%] | After, but not more than [3] working days after the Course Commencement Date |
[0%] | More than [3] working days after the Course Commencement Date |
There is a 10-working-day## Cooling-off Period from the date of signing of the Student Contract which will allow for “100% refund of all course fee and miscellaneous fee paid” should students decide to withdraw within this period.
There will be a Refund Processing Fee of 10% of the refunded amount (with a minimum charge of S$10 and maximum cap of S$200) for excess fee received; for avoidance of doubt, this fee is not applicable to refund for all course withdrawals. Any bank charges will be borne by students.
TMC has the right to cancel a course if the conditions to commence a course are not met, such as not meeting the minimum student number to commence the course, etc. Such decisions will be normally made known to students at least 5 working days (for full-time and part-time class) before the orientation date.
In the case of assessment appeal fee, the appeal fee shall be refunded to the student without the refund processing fee if the appeal is successful. No refund is required if the appeal is not successful.
In the case of any outstanding course fee, refund of fee shall be offset against the outstanding fees.
## Refers to TMC’s working days which are from Monday to Friday, excluding Public-holiday & School Holiday